IT Support Helpdesk Services - Birmingham - Tek-nology Solutions

Helpdesk and Support

Making the most of what you have

The IT support services we offer are aimed at keeping your business running exactly as it should. Doing that means ensuring all systems are working as expected, that your people are able to get the most out of them, and removing the threat of any downtime compromising day-to-day operations, backed by a helpdesk that’s available when you need it.

Four areas to get you started:

Site – where we maintain your core IT assets, network, wireless connectivity, security, printers, and everything else needed to keep you going.

Servers – and optimising the processes you have in place around data storage, transfer, and usage, irrespective of whether the data resides on-premises or in the cloud.

Users – where we ensure every one of your employees has access to the workstations, devices, software, and tools needed to support their preferred ways of working.

Suppliers – relying on our experience you can also task us with liaising with different software vendors on your behalf, thereby taking care of issue tracking and fixing.

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Quick and easy support

With Tek-nology Solutions, you can raise a new support request to our IT helpdesk via email or phone. Our response will always be governed by strict SLAs, which we strive to consistently outperform, and your dedicated Account Manager will meet with you on a regular basis to ensure everything continues to run smoothly.

In many cases, we liaise with your software vendors on your behalf, removing much of the pain of issue tracking and fixing.

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