Theme: Preventative Maintenance
Location: Variety of locations
Early identification of IT problems lies at the heart of Tek-nology Solutions’ ‘Preventative Maintenance’ service. Through pro-active monitoring, we ensure the appropriate response mechanisms are in place to prevent the onset of more significant issues that lead to unplanned downtime and business interruption.
The emphasis is placed on identifying potential issues to aid rectification rather than experiencing a reactive situation which is more difficult and costly to manage. The service falls into three components – alerting – trend reporting – updates to firmware/software.
A broad cross-section of our client base subscribes to this service including a longstanding, Midlands-based manufacturer.
With an unexpected server reboot, unbeknown to the manufacturer, Tek-nology Solutions was alerted to the problem. Having investigated and advised the client, Tek-nology Solutions’ team of technical experts were on hand to respond to the alert and an onsite fix was provided to prevent the problem reoccurring. This is just one typical example of the way in which the Preventative Maintenance service offers an alert mechanism.
“Tek-nology Solutions’ Preventative Maintenance service has helped to minimise disruptions to our business operations – a predictable fee, far outweighs the onset of breakdowns and unavailability of IT systems. This ensures employee productivity is maintained.”