Managed IT Support Services Provider - Birmingham - Tek-nology Solutions

Managed Services

Focus on what you do best, and let us focus on the rest

If IT isn’t your sweet spot, then our managed IT services solution can step in and run your infrastructure for you. The result will be a level of business continuity that you can truly rely on, alongside all the guidance, insights, and practical support needed to help shape a technology infrastructure that’s fit for purpose.

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Managed Services with Tek-nology Solutions: 3 key benefits:

  • Dependable IT performance 24/7
  • Predictable costs that only grow as you do
  • Active monitoring to identify problems in advance
What’s involved?

Managed Services means just that: we’ll proactively manage your IT infrastructure. It also means that in exchange for a fixed annual fee we’ll take on the responsibility of maintaining and fine-tuning the performance of your existing IT systems. As a result, you can be sure that the technology at your fingertips is up-to-date, and that your IT budget is being used for the best possible return.

In addition, as your service provider, you can rely on us to:

  • Monitor the systems you select to identify signs of any potential issues – and to provide the fix before they cause disruption
  • Ensure that domains are renewed, security certificates kept valid, software updated, and security arrangements kept in place
  • Provide responsive, friendly, expert support, including face-to-face engagement when addressing the big questions or planning for the future
  • Care about keeping your business running as much as you do, to stay connected, and not to take your satisfaction for granted
Systems covered:
  • Mobile, remote access, and Mobile Device Management (MDM)
  • Cloud and connectivity
  • Security and anti-virus
  • Infrastructure, backup and disaster recovery
  • International requirements
  • Communications
  • Contractors
  • And many others
What does it cost?

We fully appreciate the importance of providing full cost visibility: you want to know what you’re paying up front, with no hidden costs. That’s why we’ll be open and transparent, and perform some initial information gathering to define the scope of work before giving you a number of costs and options.

The type of information we’ll help you gather:

  • Details of servers to be included in the agreement
  • Types of systems and number of users to be supported
  • Existing contracts and software agreements
  • Business goals, existing challenges, and an agreement of what ‘great’ looks like

From this information, we’ll give you an accurate range of costs based on a number of operating scenarios. We’ll also give you our recommendation for what we believe is the agreement that makes the most financial and operational sense.

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