A communications network forms the backbone of any successful organisation.  These networks transport a multitude of applications and data, including high-quality video and delay-sensitive data such as real-time voice.  The bandwidth-intensive applications stretch network capabilities and resources, but also complement, add value, and enhance every business process.


Networks must provide secure, predictable, measurable, and sometimes guaranteed services.  


Achieving the required Quality of Service (QoS) by managing the delay, delay variation (jitter), bandwidth, and packet loss parameters on a network becomes the secret to a successful end-to-end business solution.  Thus, QoS is the set of techniques to manage network resources.


Today’s networking hardware such as switches, routers and firewalls support various QoS protocols.