Technical Support

Whether you require a fully outsourced support function or a team on hand to compliment your existing set-up, Tek-nology Solutions can assist.  Our professional team can provide that tailored level of expert support to resolve your specific IT issues, whether that be for the short, medium or longer-term.

 

Operating across the UK, since 1999, Tek-nology Solutions’ support services aim to optimise the performance of your IT infrastructure, responding responsively to any issues that are impeding business performance – minimising your IT downtime and maximising your business productivity.

 

Helpdesk support - Tek-nology Solutions’ Helpdesk provides telephone and remote support – responding to and addressing issues quickly and efficiently.  This is manned by certified and experienced 3rd line support analysts and backed by SLA agreed response times.

 

A 1st and 2nd line support service is available as part of our outsourced IT department service, providing desktop and application support.

 

Onsite support - is provided when issues and incidents cannot be resolved effectively via our helpdesk service – attendance by one of our 3rd line analysts is available.

 

Contact us today to establish the appropriate level of support for your organisation.

 
Professional Services